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Updated: 1 January 2026
📋 Official Terms of Use — 99group Malaysia

Terms & Conditions 99group — Complete Guide for Malaysian Members

This document contains all the rules and conditions governing the use of the 99group platform. By registering or using any 99group service, you agree to comply with all terms stated herein. Please read carefully before proceeding.

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Table of Contents
1. Membership & Account Terms 2. Deposits & Withdrawals 3. Betting Rules 4. Promotion & Bonus Terms 5. Prohibitions & Restrictions 6. Privacy & Security 7. Account Suspension 8. Amendments to Terms

Core Principles

Six Core Principles of 99group's Terms

Before reading the full terms, here are the six core principles that underpin all usage rules on the 99group platform.

One Account Per Individual
Each individual is permitted to hold only one active account at 99group. Registration of multiple accounts by the same individual is prohibited and may result in the suspension of all associated accounts and forfeiture of any existing balances.
18 Years of Age and Above
The 99group platform is exclusively for individuals aged 18 and above. Registration by minors is strictly prohibited. 99group reserves the right to request proof of age at any time and to close any account that does not meet this requirement.
Payments in MYR Only
All transactions at 99group are processed in Malaysian Ringgit (RM). Accepted deposit and withdrawal methods include Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX — all recognised and legitimate Malaysian payment methods.
Data Protected & Confidential
All personal information of 99group members is handled with strict confidentiality and protected with 256-bit SSL encryption. Your data will not be shared with any third party without your consent, unless required by law.
Bonuses Subject to Rollover
All bonuses and promotions at 99group are subject to rollover (wagering) requirements as specified in their respective promotion terms. Withdrawal of bonus funds prior to fulfilling the rollover requirement is not permitted unless otherwise stated.
No Guaranteed Wins
All games and wagering on 99group are chance-based activities. No wins are guaranteed. 99group promotes responsible gaming and provides gameplay management tools to help members stay in control.
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Important Notice

This Terms & Conditions document constitutes a legally binding agreement between you ("Member") and 99group ("Platform"). By registering, logging in, or using any 99group service, you are deemed to have read, understood, and agreed to be bound by all terms set out below. If you do not agree with any part of these terms, please do not use the 99group platform.

1

Membership Terms & Account Registration

To register and use the platform 99group, you must meet the following requirements:

  • Aged 18 years and above on the account registration date.
  • Must be a valid Malaysian resident or citizen with an active Malaysian phone number.
  • Has never previously been banned or suspended by 99group for any reason.
  • Account registration is for your own use only — registering on behalf of another person is not permitted.
  • Ensuring that all information provided during registration is accurate, complete, and up to date.
One Account Per Individual: Each individual is permitted to hold only one (1) active account at 99group at any given time. If you have an existing inactive account, please contact customer support for assistance before registering a new one. Creating multiple accounts under the same individual without authorisation is a serious breach of these terms.

You are solely responsible for keeping your account password confidential. 99group will not be held liable for any losses arising from unauthorised access to your account if you fail to safeguard your login credentials. Please enable two-factor authentication (2FA) for added protection.

99group reserves the right to request identity verification documents (a copy of your Malaysian identity card) at any time, particularly before processing large withdrawals or when suspicious activity is detected. Failure to provide the requested documents within 48 hours may result in a temporary account suspension.

2

Deposits & Fund Withdrawals

All financial transactions at 99group processed in Malaysian Ringgit (MYR). Accepted deposit and withdrawal methods are as follows:

Payment Methods Deposit Withdrawal Processing Time
Touch 'n Go eWallet ✓ ✓ Instant / 15 min
GrabPay ✓ ✓ Instant / 15 min
Boost ✓ ✓ Instant / 20 min
ShopeePay ✓ ✓ Instant / 20 min
DuitNow ✓ ✓ Instant / 15 min
FPX (Maybank2u, CIMB Clicks) ✓ ✓ Instant / 30 min
  • Minimum deposit: RM5 per transaction.
  • Minimum withdrawal: RM20 per request.
  • Daily withdrawal limits are based on the member's VIP tier — ranging from RM10,000 (Bronze) to RM100,000 (Diamond).
  • All withdrawals must be made to a bank account or e-wallet registered in the same member's name. Withdrawals to third-party accounts are not permitted.
Important: 99group reserves the right to place withdrawals on hold for security review purposes. Under normal circumstances, withdrawals will be processed within the timeframes stated above. However, withdrawals exceeding RM50,000 may require additional verification and can take up to 24 working hours.

Funds deposited into your 99group account are strictly for gaming purposes. 99group is not a financial institution and does not offer any interest or returns on balances held in your account. We recommend against storing large sums of money in your 99group account for extended periods.

3

General Betting & Gaming Rules

The following rules apply to all types of wagering and gameplay on the platform 99group, including Sports Betting, live casino, lottery, and slots:

  • All bets that have been confirmed and accepted by the system cannot be cancelled, except at the sole discretion of 99group under exceptional circumstances (such as verified technical errors or fraud).
  • 99group reserves the right to void any bet placed at odds that are clearly incorrect due to a technical error or data error. In such cases, the stake will be refunded in full.
  • Bets placed after an event or match has officially concluded will not be accepted. Should such a bet be processed in error, it will be voided and the stake refunded.
  • Minimum and maximum betting limits vary by game type and member VIP tier. These limits are subject to change without prior notice.
  • All game and wagering outcomes on 99group are final once officially announced.
Sports Betting: All odds displayed are those in effect at the time the bet is placed. 99group uses real-time data feeds from internationally certified providers. Odds changes after a bet has been accepted do not affect the value of that already-processed wager.

For Live Casino games, results recorded by the 99group system are final. Any result disputes must be reported within 24 hours of the game ending. Submitted disputes will be investigated based on game video recordings retained for 60 days.

The use of any automated software, bots, or systems intended to gain an unfair advantage in games is strictly prohibited and may result in permanent account suspension.

4

Promotions, Bonuses & Special Offers Terms

All promotions, bonuses, and special offers launched by 99group are subject to additional terms and conditions stated alongside each promotion. The general terms applicable to all promotions are as follows:

  • All bonuses received must meet the rollover requirements (wagering rounds) before withdrawals are permitted. Rollover requirements vary by bonus type — please check the specific terms for each promotion.
  • Bonuses may only be claimed by eligible members who meet the criteria set out in the promotion terms. 99group reserves the right to reject bonus claims from members who do not qualify.
  • Each member may claim each type of promotion only once unless explicitly stated otherwise.
  • Bonuses cannot be transferred between accounts or to another individual.
  • 99group reserves the right to withdraw, modify, or terminate any promotion at any time without prior notice.
  • If 99group determines that a member has abused the promotion system — for example, by registering multiple accounts to claim bonuses repeatedly — all related bonuses will be voided and the account may be suspended.
New Member Bonus: The welcome bonus for new members can only be claimed once per individual/household/device/IP address. Attempting to claim the new member bonus under a different identity is a serious violation and will result in the permanent suspension of all associated accounts.

The 99group VIP Rewards Programme has separate terms available on the VIP Rewards. VIP cashback is calculated based on net losses within the designated period and credited automatically. Cashback amounts credited in error due to technical issues may be reversed by 99group upon identification.

5

Prohibited Conduct & Behaviour

The following activities are strictly prohibited on the platform 99group and may result in permanent account suspension without a refund of funds:

  • Fraud & Money Laundering: Using the 99group platform for any fraudulent activity or money laundering is a serious violation of Malaysian law. 99group will report such activity to the relevant authorities.
  • Use of Bots & Automated Software: The use of any software, scripts, or bots to automate betting or gain an unfair advantage is strictly prohibited.
  • System Hacking: Any attempt to hack, disrupt, or compromise the operations of the 99group platform is strictly prohibited and may result in legal action.
  • Bonus Abuse: Registering multiple accounts or using false information to claim bonuses repeatedly is prohibited.
  • Unfair Collaboration: Colluding with other players in Live Casino games to gain an unfair advantage — such as coordinating in baccarat or poker — is strictly prohibited.
  • Spreading False Information: Spreading false or misleading information about 99group to others is prohibited.
  • VPN Usage: Using a VPN or proxy to conceal your actual location or to access the platform from a restricted region is strictly prohibited.

99group employs advanced monitoring technology to detect unusual or suspicious activity. Any account suspected of engaging in prohibited activities will be temporarily blocked pending the outcome of an investigation.

6

Data Privacy & Information Security

99group committed to protecting the privacy and data security of all members. 99group's use of your personal data is governed by Privacy Policy ours, which forms part of these terms.

  • Personal data collected includes your name, phone number, email address, payment information, and gaming activity records.
  • All data is stored on servers protected with 256-bit SSL encryption and internationally certified security measures.
  • Your data will not be sold or shared with third parties for marketing purposes without your consent.
  • 99group may share necessary data with regulatory authorities or law enforcement if required under Malaysian law.
  • You have the right to request access to your personal data held by 99group, or to request its deletion, by contacting our support team.
Account Security: You are solely responsible for keeping your account password confidential. 99group recommends using a strong password (minimum 8 characters, combining uppercase letters, lowercase letters, numbers, and symbols) and enabling two-factor authentication (2FA). Never share your account password with anyone — including 99group staff, who will never ask for your password under any circumstances.
7

Account Suspension, Closure & Freezing

99group reserves the right to suspend, freeze, or close the account of any member under the following circumstances:

  • Violation of any part of these Terms & Conditions.
  • Suspected of fraud, money laundering, or other unlawful activity.
  • Failure to fulfil identity verification requests within the stipulated timeframe.
  • Requests from law enforcement authorities or regulators.
  • Accounts that have been inactive for more than 12 consecutive months with no transactions.
  • Voluntary account closure requested by the member.

In cases of account suspension due to suspected fraud, 99group reserves the right to hold the account balance until the investigation is concluded. If the investigation confirms no fraudulent activity, the balance will be returned within 14 business days. If fraud is confirmed, the balance may be forfeited and legal action may be pursued.

For accounts inactive for more than 12 months, 99group will send a notification to the registered phone number before any inactivity fee is applied. Withdrawal limits and account balances remain unaffected as long as the account has not been formally closed.

Members who wish to voluntarily close their account may contact 99group customer support. Any remaining balance will be returned to the original payment method within 3 to 7 business days once the request has been processed.

8

99group Live Casino – Specific Terms

Live Casino section 99group connects members to real-time table games hosted by live human dealers. The following additional terms apply:

  • All Live Casino game results are final and cannot be appealed once the round has ended and the outcome has been announced by the dealer.
  • In the event of an internet disconnection during a live casino game, 99group will ensure your bet is settled based on the actual outcome of the game in progress. Daily betting limits for live casino are subject to your VIP tier.
  • The use of third-party assistance software or analytical tools that influence Live Casino gameplay is prohibited.
  • Any disruptive, threatening, or inappropriate behaviour directed at dealers or other players in the Live Casino chat will result in immediate suspension of Live Casino access without prior notice.

99group offers exclusive live casino tables with Malay-speaking dealers to provide a more comfortable playing experience for Malaysian players. Table schedules and betting limits are subject to change based on demand and availability.

9

Lottery & Lucky Numbers – Specific Terms

Lottery services 99group covers 4D, Toto 6/58, Power Toto 6/55, Daily Lucky Numbers, Instant Lottery, and Digital Scratch & Win. The following terms apply:

  • Lottery tickets that have been purchased and confirmed cannot be cancelled or modified.
  • All lottery draws are conducted using independently audited systems to ensure full fairness. Draw results are final.
  • Lottery winnings are automatically credited to your 99group account within the designated timeframe after each draw. No manual claims are required.
  • Winning claims not collected within 90 days of the draw date will expire and cannot be claimed thereafter.
  • Instant Lottery uses an RNG (Random Number Generator) that is regularly audited. Any concerns regarding the integrity of results must be reported within 24 hours.
Auto-Subscription Feature: If you use the auto-subscription feature for recurring lottery ticket purchases, you agree that 99group will deduct the designated amount from your account balance according to the schedule you have selected. Please ensure your balance is sufficient before the purchase date to avoid transaction failures.
10

VIP Rewards Program & Reward Points

VIP Rewards Program 99group with five tiers (Bronze, Silver, Gold, Platinum, Diamond) subject to the following terms:

  • VIP tier is calculated based on cumulative deposit amount and points accumulated within a rolling 90-day period.
  • Accumulated Reward Points are valid for 12 months (Bronze–Gold) or 24 months (Platinum–Diamond) from the date they are credited.
  • VIP cashback is calculated on net losses only and credited on designated days (Mondays for Bronze–Gold, and the start of the month for Platinum–Diamond).
  • VIP tier upgrade bonuses are awarded once per tier advancement, each time a member reaches a new higher tier.
  • Birthday rewards are credited based on the date of birth registered on the account. Incorrect or outdated date of birth information may result in the reward not being credited.
  • 99group reserves the right to modify, suspend, or terminate the VIP Programme with 30 days' notice to affected members.

Reward points hold no cash value and cannot be transferred between accounts. The redemption value is RM10 per 1,000 points, subject to a monthly redemption cap based on your VIP tier.

11

Liability Limits & Warranty Disclaimer

99group provides the gaming platform on an "as-is" basis and makes no warranties, express or implied, regarding gaming outcomes or financial returns. The following points should be clearly understood:

  • 99group is not liable for any financial losses incurred by members as a result of wagering activities on this platform.
  • 99group is not liable for any service disruptions or failures caused by factors beyond our control, including internet outages, third-party server failures, or natural disasters.
  • 99group's maximum liability to any member under any circumstances shall not exceed the total amount deposited by that member in the 30 days preceding the event giving rise to the liability claim.
  • 99group is not liable for any indirect, incidental, or consequential losses suffered by members.
Responsible Gaming Reminder: Betting and gaming at 99group involves real financial risk. You may lose more than you deposit. Please play within your means. If you feel that gaming is affecting your personal life or finances, please use the responsible gaming tools available in your account or contact Responsible Gaming section us.
12

Amendments to Terms & General Provisions

99group reserves the right to modify, add to, or remove any part of these Terms & Conditions at any time. The following applies to amendments:

  • Members will be notified of significant amendments to these terms via in-app notifications or email/SMS to their registered contact, at least 7 days before the changes take effect.
  • Continued use of the 99group platform after the effective date of any amendments to the terms will be considered acceptance of the updated terms.
  • The Bahasa Malaysia version of these Terms & Conditions is the binding and legally valid version for Malaysian users.
  • These terms are governed by the laws of Malaysia. Any disputes arising from or in connection with these terms shall be resolved under the jurisdiction of Malaysian courts.
  • If any provision of these terms is found to be invalid or unenforceable, that provision shall be set aside and the remaining provisions shall continue in full force and effect.

For any enquiries regarding these Terms & Conditions, please contact the 99group customer support team via live chat, available 24 hours a day, 7 days a week. You may also reach us by email at support@99group.best.

Effective Date: These Terms & Conditions are effective from 1 January 2026 and supersede all previous versions. This document was last updated on 1 January 2026.

Understanding 99group's Terms & Conditions: A Quick Guide for Malaysian Members

Reading a platform's Terms & Conditions may not be the most exciting thing to do, but it is one of the most important steps before you start using any online service — especially one that involves money. At 99group, we strive to write terms that are clear, easy to understand, and free from unnecessary legal jargon. This article is a quick guide to help you grasp the most important aspects of 99group's terms.

The most fundamental principle to keep in mind is that the 99group platform is exclusively for individuals aged 18 and above. This is not merely a formality — it reflects 99group's commitment to protecting young people and promoting responsible gaming. If you become aware of any underage person using this platform, please report it to our support team immediately. Additionally, each individual is only permitted to hold one active account, ensuring that our promotion system and VIP rewards operate fairly for all members.

On the financial side, all transactions at 99group are processed in Malaysian Ringgit (MYR) via approved Malaysian digital payment methods — Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX. The minimum deposit is RM5, while the minimum withdrawal is RM20. One thing many members appreciate about 99group is the processing speed — deposits are instant and withdrawals typically complete within 15 to 30 minutes depending on the chosen method. For Platinum and Diamond VIP members, withdrawals are even faster — 10 minutes for Platinum and 5 minutes for Diamond.

Promotions and bonuses are a topic many members have questions about. The key principle to understand is that almost all bonuses at 99group carry a rollover requirement (wagering requirement). This means you must wager a specified amount before you can withdraw your bonus funds. For example, if a deposit bonus has a 5x rollover and you receive a RM100 bonus, you will need to wager RM500 before making a withdrawal. This is an industry-standard requirement designed to prevent misuse of the bonus system. Always read the specific terms of each promotion before claiming it.

Regarding account security, your responsibility as a member is to keep your password confidential. 99group will never ask for your password via email, SMS, or live chat — if you receive such a request, it is a phishing attempt. Enable two-factor authentication (2FA) in your account settings for an added layer of protection. If you suspect your account has been compromised, contact 99group support immediately to have your account frozen while an investigation is carried out.

For Live Casino games at 99group, the most important thing to keep in mind is that game results are final once announced by the dealer. If you experience a connection disruption during a game, 99group will settle your bet based on the actual game result as it played out. Any disputes regarding game results must be reported within 24 hours. 99group retains video recordings of all Live Casino sessions for 60 days for review purposes if needed.

One section of the terms that is often overlooked but genuinely important concerns account closure and self-exclusion requests. If at any point you feel that gaming is beginning to have a negative impact on your life, you may request 99group to temporarily suspend your account through the self-exclusion feature, or close it permanently. Our support team is trained to handle such requests with compassion and without unnecessary questioning. Any remaining balance in your account will be refunded in full within the stipulated timeframe. This is part of 99group's commitment to responsible gaming — something we take seriously, not just as a slogan.

Finally, please note that the 99group Terms & Conditions may be updated from time to time. Whenever a significant amendment is made, you will receive a notification via the app or SMS to your registered number at least 7 days before the changes take effect. Continuing to use the 99group platform after the effective date constitutes your acceptance of the updated terms. If you have any questions or concerns about any part of these terms, the 99group support team is available 24 hours a day, 7 days a week in Bahasa Melayu.

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Register with 99group Now — Safe, Fair & Built for Malaysian Players

Now that you've read and understood our Terms & Conditions, you're ready to start your gaming experience at 99group. Register for a free account today and enjoy everything we have to offer.

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Privacy Policy & Protection of Your Information

All your personal information and transaction data at 99group are protected with 256-bit SSL encryption. Your data will not be shared with any third party without your consent. By using this platform, you agree to the Privacy Policy and our Terms & Conditions. Please play responsibly — Responsible Gaming.

Frequently Asked Questions

Questions About 99group's Terms & Conditions

Depending on the nature and severity of the violation, actions that 99group may take include: an official warning via email or notification, temporary account suspension pending investigation, permanent account closure, cancellation of bonuses and winnings associated with the violation, or — in cases involving legal breaches such as fraud or money laundering — a report to the relevant authorities. Members accused of violating the terms will be given the opportunity to explain their situation before any final action is taken, except where there is an immediate financial or security risk.

If you believe your account has been suspended unfairly, please contact 99group's customer support team via live chat or email at support@99group.best, stating your reasons for disputing the suspension. Include your account details and any relevant supporting evidence. Our team will investigate and respond within 3 to 5 business days. If the investigation finds that the suspension was made in error, your account will be reinstated immediately and any affected bonuses or winnings will be re-credited. Your account balance remains safe throughout the investigation period and will not be removed without valid grounds.

No. The rollover requirements that apply to your bonus are those in effect at the time you claim it. 99group cannot retroactively change rollover conditions for bonuses that have already been claimed. That said, new promotions launched in the future may carry different terms. This is why we recommend reading the specific terms of each promotion before claiming — not just the general terms — as rollover requirements, eligible bet types, and expiry dates vary from one promotion to the next. If you are unsure about the terms of any promotion, contact our support team before claiming.

You may close your 99group account at any time by contacting our support team via live chat. Our team will process your request promptly and without unnecessary questions. Before your account is closed, any remaining balance will be returned to your original payment method within 3 to 7 business days. If you are closing your account due to gaming control concerns, we recommend considering the self-exclusion feature first — it is more flexible, as your account can be reopened after the break period you have set. Permanent account closure means you will not be able to re-register using the same details in the future. In all circumstances, your safety and wellbeing remain 99group's top priority.
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